Returns & Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order without giving a reason:

• you have 14 days from the day you, or someone you name, receive the goods to tell us you are cancelling;
• where an order is delivered in several parcels, the 14 days run from the day you receive the last item;
• once you have told us, you have a further 14 days to send the goods back.

Simply sending the parcel back is enough, but telling us first means we can watch for your return and refund you sooner.

• Contact us within the 14-day window, quoting your order number and the items you are returning. You can use the contact page, write to us by email, or use the cancellation form at the bottom of this page.
• Pack the garment securely, with its tags and any dust bag or box it arrived in.
• Send it to the return address we confirm to you, and keep your proof of postage until the refund reaches you.

Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning it, and for the goods until they reach us.

You may handle a garment as you would in a shop: try it on, check the fit and the fabric. Please do not wear it out, wash it or alter it, and keep the tags attached where you can.

If the value of the goods is reduced by handling beyond what is needed to establish their nature, characteristics and functioning — for example make-up or scent on a collar, smoke or animal hair, or removed tags — we may reduce your refund to reflect that loss in value.

The law excludes certain items. These are:

• garments made to your measurements, altered or personalised for you, including monogramming;
• sealed items that are not suitable for return for health or hygiene reasons once unsealed, such as underwear, swimwear and pierced jewellery;
• gift cards and vouchers;
• tickets for events or experiences on a specific date, which the regulations exclude from the cooling-off period;
• digital content you have started to download or stream with your agreement.

• We refund to the original payment method, within 14 days of receiving the goods back, or of your proof that you sent them, whichever is earlier.
• We refund the price of the goods plus the standard delivery charge you paid on the original order. If you chose a faster, more expensive delivery service, we refund the standard cost only.
• Where you return only part of an order, the original delivery charge is not refunded.
• Your bank may take a further three to five working days to show the money in your account.

Under the Consumer Rights Act 2015 the goods we send must be of satisfactory quality, fit for purpose and as described. If they are not:

• you have 30 days from delivery to reject them and claim a full refund;
• between 30 days and six months you may ask for a repair or replacement, and a refund if that cannot be done;
• we pay the return postage on any item that is faulty, damaged in transit or not what you ordered.

Tell us as soon as you notice, with a photograph if the problem is visible, and we will arrange the return and put it right. Normal wear, and the natural variation of wool, linen and leather, are not faults.

For a different size or colour, place a new order for the piece you want and return the original for a refund. That way the new size is reserved for you straight away rather than held against stock we cannot guarantee.

You do not have to use this form, but you may. Complete it and return it to us at the address below to cancel your contract.

If anything here is unclear, or you are not sure whether an item can be returned, please get in touch before sending it back. Nothing in this policy affects your statutory rights, and our full terms and conditions also apply.