Delivery

Enter your address at checkout and you will see every delivery service available to you, with its price, before you pay. If your country does not appear, we are not currently able to ship there.

• Delivery is priced by destination and service, and is always shown separately from the price of the garments before you confirm your order.
• All prices are in pounds sterling and include UK VAT where it applies.
• You will never be charged a delivery cost you have not seen and accepted at checkout.

Orders are prepared and dispatched in the order they are received, on working days. You will receive an email when your order has been dispatched, with tracking details where the service provides them.

The estimated transit time for each service is shown at checkout. Estimates are not guarantees: carrier delays, severe weather and public holidays can add time.

If we miss the delivery deadline, you may treat the contract as at an end straight away where delivery by a particular date was essential, or where we refused to deliver. Otherwise you may set a new, reasonable deadline, and if we miss that you may cancel and receive a full refund for anything paid for and not received.

• Goods remain our responsibility until they are delivered to the address you gave us. If a parcel is lost or damaged in transit, contact us and we will replace it or refund you.
• If nobody is available, the carrier will normally leave a card and reattempt, or leave the parcel with a neighbour or in a safe place where you have authorised that.
• If a parcel is returned to us because the address was incomplete or it was not collected, we will contact you to arrange redelivery, which may incur a further delivery charge.
• Please check your parcel on arrival and tell us within a reasonable time if anything is missing or damaged.

Where international delivery is available at checkout, customs duties, import taxes and handling fees may be charged by the destination country. Those charges are set by that country, are not included in our prices, and are payable by the recipient. Delivery times outside the UK depend on customs clearance.

Changed your mind, or something arrived faulty? Our returns and refunds policy sets out your 14-day right to cancel and your rights if an item is not as it should be. For anything else, please contact us.